Tech
The Unboxing Experience Doesn't End When the Box Opens
Read more: The Unboxing Experience Doesn't End When the Box Opens
Setup engine
Win users over, right from the start
Set up automated support campaigns triggered by live device information to guide users through your onboarding process. So instead of wrestling with returns, you can give every customer a great first experience.
Set Up Campaign Studio
Design and automate in-app and email campaigns that drive the right support at the right time to your customers and boost onboarding success rates.
Solve problems before they begin
In the world of smart consumer electronics, first impressions are everything. Copilot.cx gives you insights about failures in your onboarding process, then arms you with the tools to support your customers. So from flat batteries to the wrong Wi-Fi network, you can help get your users up and running in real time.
Set new records for onboarding rates
Guide your users to glory at every stage of the onboarding process. Set up customized outreach sequences to steer them towards key milestones. And use real-world triggers like network drop-off and skipped setup steps to take your setup success rate to new heights.
With Copilot’s customer set up campaigns, we were able to save in real time via automated in-app campaigns over 64,000 users who struggled with 2.4GHz/5GHz connectivity.
Ana maria buenda
senior marketing analyst
Meet customer needs at speed
Detect setup issues and deliver automated solutions in real time. So your users can experience the full benefits of your product, faster than ever. Fewer support calls. Less time rewriting user manuals. More chances to turn new customers into brand advocates.
Frequently asked questions
What are device-event campaigns?
Device-event campaigns are messages triggered by what a device does, not just what a user clicks. With Copilot.cx you can use real-world triggers like network drop-off and skipped setup steps to send automated in-app and email messages at the right moment.
How does Copilot.cx help reduce product returns?
Copilot.cx shows you which parts of your onboarding are causing returns, then helps customers in real time with automated messages. Think wrong Wi-Fi band, an unfinished setup wizard or no power at the mains. That matters because a 2008 industry study found that more than two thirds of returned consumer electronics had no fault anyone could find.
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Explore the latest news from the world of smart technology, with advice and inspiration to help optimize user engagement for your brand.
