Setup engine

Win users over, right from the start

Set up automated support campaigns triggered by live device information to guide users through your onboarding process. So instead of wrestling with returns, you can give every customer a great first experience.

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GET YOUR CUSTOMERS CONNECTED

30% of smart product setup failures are due to simple and solvable connectivity issues

SET OFF ON THE RIGHT FOOT

86% of product returns are determined in the first 13 minutes of the user’s interaction with a product

ROLL OUT THE WELCOME MAT

67% of returned products are categorized as no fault found (NFF)

Set Up Campaign Studio

Design and automate in-app and email campaigns that drive the right support at the right time to your customers and boost onboarding success rates.

Solve problems before they begin

In the world of smart consumer electronics, first impressions are everything. Copilot gives you insights about failures in your onboarding process, then arms you with the tools to support your customers. So from flat batteries to the wrong WiFi network, you can help get your users up and running in real time.

Set new records for onboarding rates

Guide your users to glory at every stage of the onboarding process. Set up customized outreach sequences to steer them towards key milestones. And use real-world triggers like network drop-off and skipped setup steps to take your setup success rate to new heights.

With Copilot’s customer set up campaigns, we were able to save in real time via automated in-app campaigns over 64,000 users who struggled with 2.4GHz/5GHz connectivity.

Ana maria buenda

senior marketing analyst

Meet customer needs at speed

Detect setup issues and deliver automated solutions in real time. So your users can experience the full benefits of your product – faster than ever. Fewer support calls. Less time rewriting user manuals. More chances to turn new customers into brand advocates.